More Conversions - More Sales
Live Chats maximize your conversions, increase the average order values and lower the return rate.
For service-oriented call centres up to
Professional Support
Individual adaptations
Complex chat routing via skills
Automatic Chat Distribution and Queue
Comprehensive reporting and controlling
Operator Monitor and Cockpit
Individual adaptations
Complex chat routing via skills
Automatic Chat Distribution and Queue
Comprehensive reporting and controlling
Operator Monitor and Cockpit
Professional Support
Easy start in just 30 minutes
Many design settings and integrations
Visitor tracking with live monitor
Conversion tracking
High security of your customer data
Easy start in just 30 minutes
Many design settings and integrations
Visitor tracking with live monitor
Conversion tracking
High security of your customer data
small up-and-coming webshops
Outstanding Service and Support Feature
Live Chats create trust, deepen customer relationships and solve problems, as long as the problems remain small.
What do our customers say?
The usage of yalst Live Chat has led to an optimization of conversions in the sales of our DSL and mobile services. We are able to contact first-time visitors exactly at the point where they look for information – on the 1&1 website.
The adaptability of the yalst system allows us to decide whether and how the chat option will be offered to the visitors. This way, yalst channels the huge rise in chat with regards to the optimal utilisation of agents and minimum waiting time for visitors.
Yalst provides us with the live chat in an excellent way that supports our customers for all questions by using the chat channel.
The live chat can be managed intuitively thanks to its simple structure and also enables us to respond to short-term changes when the market requires them.
Yello relies on the yalst-LiveSupportTool.
With yalst we found an optimal communication solution for our online telephone exchange service between deaf and hearing people in Switzerland.
Thanks to the flexibility of yalst Live Chats, we can adjust all required functions individually. Moreover, the developers in Rostock are also able to provide special feature requests for additional adaptations of the live support software if necessary.
The usage of live support via chat has led us to a direct improvement in customer satisfaction and to an optimization of conversions.
What are the main features?
Chats
Answer any questions from your visitors easily via chat, regardless of whether they are made via PC, smartphone or tablet.
Invitations
Invite your visitors either manually or automatically to chat according to individual criteria.
Why yalst?
Proven for more than twelve years
in small and large companies, with more than 200 features
Programmed and Hosted in Germany
for your data security, cloud or self-hosting possible
With deeply integrated visitor analysis
and an automatic display of the most relevant visitors, ideal for supporting only potential customers
What the press say?
With additional support via Live Chat at least part of the costly telephone support can be saved.
The benefits when using the detailed success monitoring is especially high for online shops.